The fastest channel, and the one most international patients prefer. Send photos of your smile or a question, we typically reply same-day.
Open WhatsApp →
English-speaking team · Replies within 24 hours
Talk to us in Medellín.
WhatsApp is the fastest way to reach us, and the most popular with international patients. Email and phone work too. If you're already in Medellín, drop by the clinic at Q Office Building.
Pick whichever you prefer.
We reply within 24 hours, usually much sooner. Bilingual team, English-first communication for international patients.
Phone
Call our front desk during clinic hours. We answer in English. If we miss your call, leave a voicemail or text and we'll respond within the hour.
Call +57 301 114 6858 →Best for longer treatment plans, X-ray attachments, or insurance documents. We respond within 24 hours, often the same business day.
dental@colombiacarehealth.com →Q Office Building, El Poblado.
Our clinic is in the safest, most international-friendly area of Medellín, walking distance from El Poblado's main hotels and restaurants.
Our clinic
Q Office Building · El Poblado
Address
Cra. 25a #1a Sur 45
Cra. 25a #1a Sur 45
Q Office Building, Floor 12, Office 1205
Medellín, Antioquia
- HoursMonday to Friday, 8 AM to 6 PM. Saturday 9 AM to 2 PM. (Medellín time, GMT-5)
- Phone+57 301 114 6858
- Emaildental@colombiacarehealth.com
- WhatsApp+57 301 114 6858
- From the airport45 minutes by car (mostly highway through the mountains). Our package includes pickup with a bilingual driver.
- ParkingAvailable in the building's underground garage. Validated for clinic patients.
Tell us a bit about your case.
Photos, current X-rays, or a description of what you're looking for. We reply within 24 hours with a personalized treatment plan, total cost, and target timeline.
From first message to treatment day.
The standard flow for international patients. Most cases land in your inbox with a treatment plan within 24 hours of first contact.
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Day 0 · You
Reach out
WhatsApp, email, phone, or the form on this page. Send photos if you have them, recent X-rays for implant cases. We pick up from there.
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Within 24 hours · Us
Personalized treatment plan
Our specialist team reviews your photos and sends back a treatment plan: recommended material, total cost, expected number of trips, and a target timeline. Free, no obligation.
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When you're ready · You + us
Lock in dates
A $500 USD refundable deposit reserves your treatment dates and books the hotel and concierge. Cancel more than 14 days before arrival and the deposit is fully refundable.
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Trip day · You
Arrive in Medellín
Bilingual driver meets you at the airport, takes you to the hotel. Treatment starts the next morning. Concierge is on WhatsApp 24/7 throughout your stay.
About reaching us.
For treatment-specific questions see our full FAQ or each service page.
How fast do you reply?
WhatsApp messages get a reply within an hour during clinic hours, and within 24 hours overnight. Email responses are typically same-business-day. If you don't hear back within 24 hours, please check your spam folder, our reply may have been filtered.
What time zone are you in?
Medellín is on Colombia Standard Time (GMT-5), the same as US Eastern Standard Time outside daylight savings. So our 8 AM is your 8 AM if you're on the East Coast (or 7 AM in summer), 5 AM Pacific, and 1 PM in London.
Can we do a video call instead of WhatsApp?
Yes. After we send the initial treatment plan, we offer a 20-minute video consult to discuss the case. Free for serious patients planning a trip. Use the contact form to request one.
What languages do you speak?
Every member of our team speaks fluent English. Our admin staff also speak Spanish (native) and one of our dentists also speaks French. Treatment plans are written in English unless you specifically request another language.
Do you have weekend or evening hours?
Saturday 9 AM to 2 PM is open for treatment by appointment. Sunday is closed. Evening hours past 6 PM Monday to Friday can be arranged for international patients with limited travel windows, message us with your dates and we work it out.
How do I cancel or reschedule?
Message us on WhatsApp as soon as you know. If you have a $500 deposit on file, cancellation more than 14 days before arrival is fully refundable; closer to the date we apply it as credit toward a future trip. Rescheduling is free at any point.